Terms and Conditions for EcoMauritius.mu Online Portal
By accessing and using this Portal, you agree to be bound by the following terms and conditions including all the policies mentioned hereunder (hereinafter referred to as the “Terms & Conditions”). In case you do not accept to be bound by these Terms & Conditions, you may not use this Portal including any services provided hereunder.
**Please note we can only provide service to Mauritians and Residents of Mauritius within the island of Mauritius in 2021-2022. There is NO minimum amount. However, up to Rs 999 – delivery cost is Rs 280; From Rs 1000 – Rs 2999 – delivery cost is Rs 180 and as from Rs 3000 there are no delivery charges! We deliver all over the island, and as an eco-site we manage our carbon footprint by ensuring the delivery between 3-5 working days.
- The Online Portal
1.1. This Online Portal accessible on https://www.EcoMauritius.mu (hereinafter referred to as the “Portal”) is owned and operated by Ecolozik (EcoMauritius) Ltd, a company having its principal place of business at La Mivoie, Tamarin, Mauritius, bearing Business Registration Number C20170880 (hereinafter referred to as “Ecolozik (EcoMauritius) Ltd”).
1.2. You acknowledge and accept that these Terms & Conditions must be read together with the following policies which are also accessible hereunder:
- Registration Policy
- Products & Services Policy
- Cancellation of Order & Refund Policy
- Returns & Refund Policy
- Disclaimer Policy
The above policies shall collectively be referred to as the “Policies”.
1.3. These Terms & Conditions apply to persons purchasing Products or Services from the Portal, as well as any persons visiting same.
1.5. Ecolozik (EcoMauritius) Ltd reserves its right to amend these Terms & Conditions at any time at its sole discretion. We recommend you to read and acknowledge these Terms & Conditions each time you access the Portal.
- Definitions and Interpretation
2.1. Unless otherwise specified or unless the context clearly indicates otherwise, the following terms shall have the following meanings ascribed to them:
2.1.1. “Business Day” means any day of the week other than Saturday, Sunday or public holiday in the Republic of Mauritius;
2.1.2. “Calendar Day” means any day of the week, including Saturday, Sunday or public holiday in the Republic of Mauritius;
2.1.3. “Direct Marketing” means to approach a person, either in person or by mail or electronic communication, for the direct or indirect purpose of promoting or offering to supply, in the ordinary course of business, any goods or services to the person;
2.1.4. “Intellectual Property” means, collectively, the patents, copyrights (and moral rights), Trade Marks, designs, models, brands, names, trade names, graphics, icons, hyperlinks, Know-How, trade secrets and any other type of intellectual property (whether registered or unregistered including applications for and rights to obtain or use same) which are owned by, licensed to, used and/or held (whether or not currently) by Ecolozik (EcoMauritius) Ltd on or in connection with this Portal;
2.1.5. “Know-How” means all the ideas, designs, documents, diagrams, information, devices, technical and scientific data, secret and other processes and methods used by Ecolozik (EcoMauritius) Ltd in connection with this Portal, as well as, all available information regarding marketing and promotion of the Products and Services described in this Portal, as well as all and any modifications or improvements to any of them;
2.1.6. Ecolozik (EcoMauritius) Ltd will include the employees, officers, advisers, service providers, suppliers, stakeholders and content providers of Ecolozik (EcoMauritius) Ltd;
2.1.7. “Products & Services” products, devices, accessories, content, any other products or services which may be offered by Ecolozik (EcoMauritius) Ltd on the Portal;
2.1.8. “Trade Marks” means those trademarks owned by companies within Ecolozik (EcoMauritius) Ltd and any other trademarks, designs, logos, style names and slogans which Ecolozik (EcoMauritius) Ltd either owns or has the right to use or any derivative service offerings of, and applications for, any of same;
2.1.9. “Portal Material” means the contents of this Portal, including without limitation, all and any information, data, documents, Intellectual Property, material, products (including software) or services contained in, accessed through, or downloaded or obtained from this Portal;
2.1.10. Terms like “you”, “your”, “Customer” refers to any person accessing the Portal and/or registering on the Portal.
- Capacity to Contract
You hereby guarantee that you are 18 (eighteen) years or older and that you have the required legal capacity to enter into and be bound by a contract to make any online purchase on the Ecolozik (EcoMauritius) Ltd Portal under the laws of Mauritius.
- Modification of these Terms & Conditions
4.1. These Terms & Conditions shall commence from the date on which they are published on the Portal and continue indefinitely. Ecolozik (EcoMauritius) Ltd reserves the right, in its sole discretion, to amend, including without limitation, by the addition of new terms & conditions, at any time and from time to time and/or terminate these Terms & Conditions in its entirety and/or cease the operation of the Portal at any time, with no liability or recourse to you.
4.2. Any such amendments shall come into effect immediately and automatically. It is your responsibility to read these Terms & Conditions each time before using the Portal for any such amendments.
4.3. Ecolozik (EcoMauritius) Ltd will notify you of amendments to these Terms & Conditions as and when they arise, by publishing a notice of such amendments on the Portal, which you will be required to accept before using the Portal.
4.4. If you choose to use the Portal, your visit and any dispute over your privacy is subject to these Terms & Conditions, including limitations on damages, resolution of disputes, and application of the law of the Republic of Mauritius.
- Other Terms and Conditions
Certain Products & Services offered on the Portal may be subject to specific terms and conditions as indicated on that part of the Portal (see Product Conditions & Services Policy) and your use of those Products & Services will also be subject to those specific terms and conditions governing those relevant Products & Services. To the extent that those specific terms and conditions conflict with these Terms & Conditions, then those specific terms and conditions shall take precedence.
- Login and Registration
Prior to any online purchase, you have to register your accurate and correct details online in order to initiate any order or transaction. (Please refer to the Registration Policy)
- Portal Material – Scope of Permitted Use
7.1. Subject to the provisions of these Terms & Conditions, you may only download, view and print the Portal Material online restrictively for your own personal use and only for non-commercial purposes.
7.2. You may not alter, modify, decompile, copy, reproduce, distribute, transfer, sell, transmit, display, broadcast, publish, exploit, license or create derivative works from the EcoMauritius.mu Portal. You must get Ecolozik (EcoMauritius) Ltd’s written approval prior to copying, reproducing, distributing, transmitting, displaying, broadcasting or publishing any of the Portal Material, whether electronically or otherwise.
7.3. You may not use this Portal or its material for any illegal or unlawful purposes or as prohibited by these Terms & Conditions.
7.4. You may not link to any page on this Portal or frame same or any of the pages on this Portal in any way whatsoever without the prior written permission of Ecolozik (EcoMauritius) Ltd. Recognizing the global nature of the Internet, you agree to comply with all local laws, rules and regulations regarding online conduct.
7.5. You may not transfer any rights or obligations in terms of these Terms & Conditions to any other person or entity.
7.6. You are solely responsible for obtaining and maintaining all facilities, services, products and equipment which may be required by you for the exercise of your rights of permitted use of the Portal.
- Your behavior when using the Portal
8.1. You may not use the Portal to obtain or distribute:
8.1.1. Material which is defamatory, unlawful or contains hate speech; or
8.1.2. Bulk e-mail, whether solicited or unsolicited.
8.2. You must not interfere with or jeopardise the functionality or the operation of any part of the Portal or attempt to interfere with or jeopardise, disrupt, disable, harm or otherwise impede in any manner the functionality or operation of any part of this Portal or its material.
8.3. You are strictly prohibited from using the Portal for spoofing, hacking, flaming, cracking, phishing or spamming; and/or any other malicious behaviour.
8.4. You may not intercept any information transmitted to or from Ecolozik (EcoMauritius) Ltd or this Portal which is not intended by Ecolozik (EcoMauritius) Ltd to be received by you.
- Warranties and Indemnities
You hereby indemnify Ecolozik (EcoMauritius) Ltd and its officers, directors, employees, representatives or contractors or other persons for whom in law Ecolozik (EcoMauritius) Ltd may be liable from any loss, damages, liability, claim or demand due to or arising out of your use of the Portal or its material or your breach of these Terms & Conditions.
- Whole Agreement
10.1. These Terms & Conditions, together with the Policies, constitute the whole agreement between you and Ecolozik (EcoMauritius) Ltd relating to your access to and use of the Portal.
10.2. No indulgence, extension of time, waiver or relaxation of any of the provisions or terms of these Terms & Conditions which Ecolozik (EcoMauritius) Ltd may show, grant or allow you to obstruct any party in respect of its rights under these Terms & Conditions nor shall it constitutes a waiver by Ecolozik (EcoMauritius) Ltd of any of Ecolozik (EcoMauritius) Ltd’s rights and Ecolozik (EcoMauritius) Ltd shall not thereby be prejudiced or stopped from exercising any of its rights against you which may have arisen in the past or which might arise in the future.
12.1. In the event that any claim, matter or dispute arises between you and Ecolozik (EcoMauritius) Ltd arising out of or in connection with your use of the Portal, same must be referred to the Customer Services Department by contacting our Customer support department on 59711212 or by email on hello@EcoMauritius.mu Both parties shall first strive to amicably resolve all matter or disputes arising from the interpretation or performance of these Terms and Conditions, failure of which, the matter or dispute will be resolved in accordance with the Mauritian Code of Civil Procedure.
12.2. Notwithstanding the clause 14.1, Ecolozik (EcoMauritius) Ltd reserves the right to deal with any legal claims arising from the matter in a forum of its choice, which will include but will not be limited to, the courts of the Republic of Mauritius. This right will continue to apply after termination, cancellation or amendment of these Terms & Conditions. You agree that Ecolozik (EcoMauritius) Ltd is entitled, but is not obliged, to institute any proceedings arising out of or in connection with these Terms & Conditions or your use of the Portal or its material, in any court in the Republic of Mauritius having jurisdiction over you, even though the cause of action in question may exceed the jurisdiction of that court.
12.3. Notwithstanding the above provisions, either party shall be entitled to institute action in any court of law of competent jurisdiction to obtain urgent interim relief or, in the case of Ecolozik (EcoMauritius) Ltd, including but not limited to, for the collection of any outstanding debts due and payable by you to Ecolozik (EcoMauritius) Ltd.
- Address for delivery of notices
Ecolozik (EcoMauritius) Ltd chooses the below address for the delivery of notices for all purposes under these Terms & Conditions, whether in respect of court process, notices or other documents or communications of whatsoever nature:
Ecolozik (EcoMauritius) Ltd
La Mivoie, Tamarin, Mauritius
Attention: Managing Director / Chief Operating Officer
- Removal of Access
Ecolozik (EcoMauritius) Ltd may, in its sole discretion, change, amend, suspend, withdraw or discontinue any aspect, feature, Products & Services or information contained on the Portal at any time. Ecolozik (EcoMauritius) Ltd may also impose limits on certain features and services or restrict your access to any or all of Portal or Portal material without notice or liability.
- Intellectual Property Rights
All the content, Trade Marks and data (including copyrighted content) on the Portal, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to Ecolozik (EcoMauritius) Ltd and as such are protected from infringement by local and international legislation and treaties. Any and all copyright subsisting on the Portal, including these Terms & Conditions, vested in Ecolozik (EcoMauritius) Ltd and all rights not expressly granted are reserved. The re-publication or distribution of any content available on the Portal including by framing or similar means is prohibited.
- Electronic Communications
You consent to receive communications from Ecolozik (EcoMauritius) Ltd electronically and agree that all such agreements, notices, disclosures and other communications are deemed to be duly sent by Ecolozik (EcoMauritius) Ltd for the purposes of these Terms and Conditions.
By registering & accepting these Terms & Conditions, you acknowledge and accept to receive promotional advertisement from Ecolozik (EcoMauritius) Ltd from time to time.
- Registration Policy
18.1. This Registration Policy must be read together with the Terms and Conditions for Ecolozik (EcoMauritius) Ltd Online Portal and the Policies indicated therein. Once registered, your account is non-transferrable and may not be sold, combined, or otherwise shared with any other person. If you violate any of these limitations, we may terminate your account, and, without limitation, you may forfeit any pending, current or future promotional account credits and any unredeemed deals in your account.
18.2. If we terminate your account, you may not re-enroll or join under a new account unless we formally invite you. If you commit fraud or falsify information in connection with your use of the website or in connection with your EcoMauritius.mu account, your account will be terminated immediately and we reserve the right to hold you liable for any and all damages that we suffer, to pursue legal action through relevant local and national law enforcement authorities and to notify your Internet Service Provider of any fraudulent activity we associate with you or your use of the Site.
18.2. Customers are free to browse the Portal without registration, but registration is mandatory for the customer to be able to perform the following:
– Make online Purchases
– Opening an online account
18.3. Customers will need to provide the following details to process their registration:
– Mobile Phone Number
– A valid e-mail address. (This e-mail address will be used for identification purposes and for sending notifications and electronic receipts)
18.4. Online registration is free of charge for the Customer.
18.5. Ecolozik (EcoMauritius) Ltd shall use all reasonable endeavours to protect the Customer’s information submitted on the Portal in line with the Data Protection Act.
18.7. Customers need to enter their email (e-mail address provided under Clause 1.3 above) and password (obtained upon registration) to log-in online.
18.9. The Customer agrees that:
– He will keep his username and password safe, and will not share them with anyone.
– He will not surrender his account to someone else.
– He takes full responsibility in case he allows someone else to place an online order using his account credential.
– He will not pass himself off as someone else or create multiple, false accounts.
18.10. The Customer acknowledges and accepts sole responsibility for the correctness and accuracy of all information provided during the registration process. The Customer shall keep Ecolozik (EcoMauritius) Ltd harmless from any claims and/or losses arising from any incorrect information provided by the Customer during registration on the Portal.
18.11. The Customer is responsible for keeping his registration information confidential and for any activity on his account, notwithstanding that it may have been used by any other person with or without his knowledge or authority. If he suspects any unauthorized use of his account, he must immediately inform Ecolozik (EcoMauritius) Ltd on 59711212 or via email on hello@EcoMauritius.muwithout any delay. Upon receiving this notification, Ecolozik (EcoMauritius) Ltd may reject any orders not yet executed and deactivate the Customer’s password and account. Ecolozik (EcoMauritius) Ltd will not in any case be held responsible for any losses suffered by the Customer due to the unauthorized use of his account. The Customer further agrees to hold Ecolozik (EcoMauritius) Ltd harmless from any losses resulting from his non-compliance to the clause 1.9.
18.12. To deregister from the Portal account, the Customer must send an email to hello@EcoMauritius.mu .
19.1.1. The Customer is responsible for maintaining the confidentiality of his account and password obtained upon registration and for restricting access of third parties to his account. The Customer agrees to accept full responsibility for all activities that occur under his account and/or through the use of his password.
19.1.2. During registration on the Portal, the Customer will be asked to choose a login name and a password to access his account. His email address will be used as his login name.
19.1.3. If the Customer forgets or loses his password, the password can be reset online.
19.1.4. The Customer should change his password on a regular basis.
19.1.5. The Customer should notify his Bank immediately when his bank card is lost, stolen or expired.
19.1.6. If the Customer updates any of his information, Ecolozik (EcoMauritius) Ltd may keep a copy of the information that the Customer originally provided in Ecolozik (EcoMauritius) Ltd’s archives for reasons as documented in this Policy. The Customer can view and modify his personal information by clicking on the Portal option “My Account”.
19.1.7. Ecolozik (EcoMauritius) Ltd may also share the Customer’s data with its banks and other authorized persons for the purpose of processing the online payment transactions.
20.2.1. Ecolozik (EcoMauritius) Ltd undertakes to protect the information provided by the Customer in compliance with the Data Protection Law of Mauritius.
20.2.3. Ecolozik (EcoMauritius) Ltd will receive and store any information the Customer enters on the Portal or provides in any other way. Ecolozik (EcoMauritius) Ltd shall use the information that the Customer provides for such purposes as responding to his requests, customizing future shopping for him, improving its stores, and communicating with him.
20.2.4. Cookies Ecolozik (EcoMauritius) Ltd automatically collects certain personal information when the Customer is using the Portal and mobile applications, such as the customer’s IP address, browser type, operating system, mobile carrier, ISP, URLs of sites from which the Customer arrives or leaves the Portal and/or mobile applications and sites that have embedded Ecolozik (EcoMauritius) Ltd’s platform technology. Through cookies and other technologies Ecolozik (EcoMauritius) Ltd is able to recognize the Customer as an existing or registered user of the Portal and/or mobile application. A cookie is a tiny data file that resides on the Customer’s computer, mobile phone, or other device, and allows Ecolozik (EcoMauritius) Ltd to recognize the Customer when he returns to the Portal using the same computer and web browser.
20.2.5. Ecolozik (EcoMauritius) Ltd may use the Customer’s personal information as follows: – To better understand the Customer’s needs and to provide a better overall service by contacting the Customer in relation to the Products and Services provided by Ecolozik (EcoMauritius) Ltd. – To inform the Customer about deals and promotions that Ecolozik (EcoMauritius) Ltd may have, by sending promotional materials or details by e-mail or post. – To contact the Customer regarding account status, changes to the Terms and Conditions and other matters relevant to the underlying services. – To fulfill the Customer’s transaction requests, and to deliver the ordered products to the Customer. – As requested by law.
20.2.6. The Customer’s personal information can only be disclosed to third parties where required or as authorized by the Law.
- Ecolozik (EcoMauritius) Ltd makes no warranty that:
21.1. The Portal will meet the Customer’s requirements or will always be accessible;
- The Portal will be uninterrupted, timely, secure, error-free or free from computer virus or other invasive or damaging code;
- The results that may be obtained from the use of the Portal will be accurate or reliable;
- The quality of any products, services, information, or other material purchased or obtained by the Customer through the Portal will meet his expectations.
- Product & Services Policy3.1. Online purchase (for purchase products)
22.1.1. The Customer must be a registered Customer (kindly refer to the Registration Policy) to be able to make online purchases and payments.
22.1.2. Payment for Products & Services shall be made in local currency (Mauritian Rupee).
22.1.3. The Customer can choose from the following payment methods at the moment of placing an online order:
- a) Online payment using MCB JUICE
- b) Online payment using Visa and Mastercards
- 2 Notifications on successful / failed Transactions
23.1. A confirmation including a receipt of the transaction (the “Transaction Receipt”) will be sent to the Customer‘s e-mail account upon successful online payment for Products & Services purchased.
– The Customer’s bank card account number will not appear on the Transaction Receipt.
23.2. The Customer can view order history of his account at all times by logging into ‘My Account’ accessible on the Portal.
- 24. Prices
24.1 Our products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order. All prices are listed in Mauritian rupees. We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
- Terms Of Sale:
Services / Offers that you purchase through EcoMauritius.mu are subject to the terms below:
25.1 All prices are listed in Mauritian rupees.
25.2 All prices are inclusive of VAT at the applicable rate at the time of your order.
25.3 Offers and Services, once sold are not exchangeable and non-refundable.
25.3.1 All purchases are final, and there will be no changes allowed to the Deal Conditions, Highlights, or Description. These may be stipulated at the time of purchase and on the confirmation email.
25.3.2 The user will be required to read and accept the terms and conditions which are displayed on our website before making a purchase. Once the purchase has been made, the user and merchant will be bound by such terms and conditions and both parties will receive a purchase confirmation email.
25.3.3 If in qualifying circumstances a refund is given, the user is required to send bank details immediately to sales@EcoMauritius.mu. Ecolozik Eco(Mauritius)Ltd will finalize any refund only on Fridays prior to 5 pm.
25.4 To purchase and redeem a service bought on EcoMauritius.mu, you must be a Mauritian Citizen or Resident (resident permit) and have Identification to prove it. This ID must be shown to the merchant at the time of redeeming any purchase.
25.5 Ecolozik Eco(Mauritius)Ltd does NOT guarantee its clients against pricing errors or issues with regards to programming, technological and computer issues.
25.6 Any redeeming, reimbursement or return is accepted, offered or facilitated via the Merchant identified on the offer. The Merchant is solely responsible for redeeming the offer. The Merchant is the issuer of the products, service, activity, deal and is solely responsible for all goods and services provided to you and for any and all injuries, illnesses, damages, claims, liabilities and costs (“ Liabilities”) it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a deal, product, service or not.
25.7 When rendering our services, the information that we disclose is based on the information provided to us by Suppliers & Merchants. As such, the Suppliers & Merchants are responsible for updating EcoMauritius.mu with all rates, prices, availability, and other information which is displayed on our Platform. We will use reasonable skill and care in performing our services and do not guarantee that, all information is accurate, complete, or correct. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, or star rating of any Supplier & Merchant (or its facilities, venue, products, or services) made available.
25.8 It is strictly prohibited to purchase any offer or service on EcoMauritius.mu and resell said product & offer to a third party. Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.
25.9.2 You agree to process a payment only upon waiving and releasing EcoMauritius.mu and the company Ecolozik Eco(Mauritius) Ltd from any Liabilities arising from or related to any act or omission of a Merchant in connection with your use of an offer or the goods or services it provides.
25.9.3 Each and every special promotion or sale will have a unique deal code in it to safeguard the Supplier & Merchant from redemption of duplicate deal.
- Last-Minute Deals and Flash Sales
26.1 You should read carefully and fully accept all Conditions, Highlights & Descriptions when you place your order. Photographs do not form part of the contract of sale and are for guidance only. The Supplier & Merchant are responsible for all details and materials placed on EcoMauritius.mu
26.2 We reserve the right to withdraw or vary our offers and promotions at any time, further to the confirmation of your order, without notice or prejudice.
26.3 The period of use of any activity or service is reflected on your booking confirmation.
- Booking & Payment Confirmation
Once you have made the payment, an email of Confirmation will be immediately sent. It is your duty to provide us with an accurate email address. If you do not receive a confirmation e-mail within 15 Minutes of finalizing payment, you should contact our Customer Services department at hello@EcoMauritius.mu
Our Payment Confirmation e-mail serves as proof of valid purchase and will contain relevant information about the purchase and particulars of the Supplier & Merchant, product or services concerned. You are responsible to read and check all the information contained in your Payment Confirmation e-mail to ensure that it conforms to your desired purchase. If there are any discrepancies within the details, you are required to inform Ecolozik Eco(Mauritius)Ltd Customer Service department on telephone 5971-1212 .
You are required to present your Payment & Booking Confirmation when you receive your purchase via a Delivery Person or when checking-in at the Service Provider, as well as valid Mauritian ID or a Mauritian residency permit. Please note that the identification of the person whose name is on the purchase must be provided when checking in.
Should a Non-Mauritian citizen or resident purchase a service with a local price, or if the Mauritian Citizen or Resident forgets identification when redeeming the deal, the Merchant reserves the right to not honor the deal purchased and no refund will be granted.
While EcoMauritius may offer star ratings as a general guide, we agree that standards can vary between brands, marks, services and providers within the same category or class, and do no accept any responsibility for any dissatisfaction
28.1 Links to third party websites & advertisements
28.2. The Site contains links to websites maintained by other parties. These links are provided solely as a convenience to you and not because we endorse or have an opinion about the contents on such websites. We expressly disclaim any representations regarding the content or accuracy of materials on such websites or the privacy practices of those websites. If you decide to access websites maintained by other parties, you do so at your own risk.
Products and Suppliers
We sell a variety of environment-friendly products and services from different merchants, Suppliers and service providers (“Suppliers”). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. You allow EcoMauritius.mu to choose an alternative product should the one you ordered, and paid for, is no longer available. We will select the closest product available to the one you originally wanted and any refusals or exchanges may be charged. Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website, which is referred throughout this Agreement, can be found at www.ecomauritius.mu
We are an intermediary for products and services that are not directly supplied by us. We are not a co-vendor of products and services. Despite our care to quality and detail, by making a purchase, you will be entering into a separate contract with Merchant & Suppliers in connection with their products and services. We will monitor service levels provided and feedback from you to ensure whether we will continue to present the Supplier & Merchant’s products or services on our site.
Any changes to the logistics based on the address given upon Payment and the real delivery address, which impact the cost given at the Payment of the service or product, will be charged to you before or upon delivery. If this payment is not received to the Supplier or Delivery Man, they may refuse to give you the product and additional and alternate agreements or charges may be required from you.
Our general practice is to send documents to our customers electronically whenever possible.
29.1 Cancellations and Changes
Your contract with your Suppliers may allow them to cancel or amend bookings or delivery processes. These Suppliers should promptly ensure that you are notified of any significant changes once they become aware of any change and Ecolozik Eco(Mauritius) Ltd accepts no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative arrangements if one is made available by the Supplier, or arranging with the said Supplier to canceling your arrangements and negotiate to receive any applicable refunds. Ecolozik Eco(Mauriitus) Ltd and EcoMauritius.mu do not guaranty that any refunds will apply and will not be held liable. We will, however, take notes from parties concerned and offer our professional opinion which may/may not sway a decision.
30.Your Agreement and Acceptance of these Terms and Conditions
By buying/paying or using our website, you are agreeing to be bound by the terms of this Agreement and any additional terms and conditions of any Supplier that are. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the site, and (d) our right to debit your account for any costs we incur as a result of such violation.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
31 Disclaimer Policy
31.1. Ecolozik (EcoMauritius) Ltd will not be responsible nor liable for any losses suffered by the Customer resulting from the rejection of transactions, the non-processing of bank card payment, delay in delivery of products or for any other reasons beyond Ecolozik (EcoMauritius) Ltd’s control including but not limited to insufficient funds in the Customer’s account, network downtime, expired bank card.
31.2. Ecolozik (EcoMauritius) Ltd shall not be liable for the unavailability of the Portal in the event of a Force Majeure or for acts of omissions of persons or bodies for whom Ecolozik (EcoMauritius) Ltd is not responsible or any other cause, whether similar or dissimilar, outside Ecolozik (EcoMauritius) Ltd’s control.
31.3. No liability of any nature whatsoever shall be incurred by Ecolozik (EcoMauritius) Ltd on the happening of a force majeure or any such events as aforesaid.
31.4. The use of the Portal and reliance on any products or services available online is entirely at the Customer’s own risk. The Portal, including all its functionalities, is provided “as is” and Ecolozik (EcoMauritius) Ltd will not be liable for any unavailability, interruption, downtime, malfunction, or failure of the Portal for any reason whatsoever.
31.5. Ecolozik (EcoMauritius) Ltd does not represent or endorse the accuracy or reliability of any advice, opinion, statement, or other information displayed on, linked to or distributed through the Portal. The Customer acknowledges that any reliance upon any such opinion, advice, statement or information shall be at his sole risk. Ecolozik (EcoMauritius) Ltd reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the Portal and the Products & Services listed herein.
31.6. Whilst Ecolozik (EcoMauritius) Ltd takes reasonable precautions in its operation of the Portal, neither Ecolozik (EcoMauritius) Ltd nor its representatives will assume any responsibility and neither Ecolozik (EcoMauritius) Ltd nor its representatives shall be liable for any damages to or for viruses that may infect the Customer’s computer equipment or other property on account of his access to, use of or browsing of the Portal or his downloading of any materials, data, text images, video or audio from this Portal. Any material downloaded or otherwise obtained through the use of the Portal is done at the Customer’s own discretion and risk and he will be solely responsible for any damage to his computer system or loss of data that results from the download of any such material and Ecolozik (EcoMauritius) Ltd will be held harmless from such claims at all times.
31.7. The Customer agrees that under no circumstances whatsoever, Ecolozik (EcoMauritius) Ltd, its employees, representatives or contractors may be held liable for any indirect, extrinsic, special, penal, punitive, exemplary or consequential loss, damage or damages of any kind whatsoever or howsoever caused (whether arising under contract, delict, negligence, or otherwise and whether the loss was actually foreseen or reasonably foreseeable), including but not limited to any loss of profits, loss of revenue, loss of operation time, corruption or loss of information or data and/or loss of contracts sustained by the Customer, his directors, employees, dealers or customers, resulting from his use of or inability to use the Portal or its material.
31.8. Ecolozik (EcoMauritius) Ltd will at its best efforts screen or edit all the content available from the Portal to ensure that there is no illegal, defamatory or obscene content. You are encouraged to inform Ecolozik (EcoMauritius) Ltd of any content on the Portal that may be offensive or illegal and hold Ecolozik (EcoMauritius) Ltd harmless from any claims arising thereof. Ecolozik (EcoMauritius) Ltd will act as soon as possible to rectify any illegal, defamatory or obscene content and will not be held responsible or honour any claims arising thereof.
31.9 You are solely responsible for your interactions with Merchants and other users of the Site. To the extent permitted under applicable laws, you hereby release ecomauritius.mu and Ecolozik Eco(Mauritius)Ltd from any and all claims or liability related to any product or service of a Merchant, any action or inaction by Merchant, including Merchant’s failure to comply with applicable law and/or failure to abide by the terms of EcoMauritius.mu, and any conduct, speech, or Statements, whether online or offline, of any other user. In no event shall EcoMauriitus.mu, the Directors, Employees, Partners, Stakeholders, be liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your use of any part of the site, content, statements, information, products or services
EcoMauritius.mu does not meet, accompany nor organise any of the activities. We screen and decide to promote Service Providers with a great reputation, and whose experience we have personally enjoyed.
EcoMauritius.mu promotes and sells Ground Operators, Guides and Businesses online and connects the customer to the designated Service Provider.
As noted in our T&C as well as on each activity page, once the booking is confirmed on our site, the customer must then arrange a date and time directly with the Service Provider who from this moment solely takes full responsibility and accountability for the service and customer. If the customer is not satisfied with the level of service or any other issue from the Service Provider, they must liaise and arrange with the Service Provider before the end of the activity with them and negotiate any refunds or reparation with them directly.
EcoMauritius.mu will monitor the Service Providers closely and if there are more than two unhappy customer complaints, we will remove them from our site if we find them to be in the wrong. EcoMauritius.mu screens partners as best we can, but will not be held liable, responsible or accountable for any issue once the transaction has been made.
By purchasing activities and lodging and products on our site, you agree to not pursue any action whatsoever against Ecolozik Eco(Mauritius)Ltd, it’s site, employees, stakeholders, shareholders or owners. The Service Provider is fully and solely responsible and accountable.
Modification of this Agreement